Senior Quality Assurance and Quality Product Support Team Lead


Senior Quality Assurance and Quality Product Support Team Lead


My client is a local data intelligence software firm.  They are growing and looking to expand their team and processes.  We are looking for a Senior QA Team Lead who as demonstrated leadership, true quality and a process-driven mindset.  This person will also be responsible to create the Quality Product Support Team – building out a robust support process.




  • Develop and execute manual and automated test processes
  • Develop quality assurance standards and measures
  • Conduct all types of application testing as needed, such as system, unit, regression, load and acceptance testing.
  • Evaluate, plan, design, develop and deploy testing techniques for new applications, products and/or enhancements to existing applications throughout the development/product lifecycle
  • Focus on quality activities to ensure compliance with business requirements and continuously improve product quality and systems processes performance
  • Interface with Product and Development to obtain necessary information to ensure products meet the quality requirements
  • Advise in the design process to ensure quality requirements are considered, defined and planned for
  • Oversee the creation and control of documents and records
  • Perform risk assessments
  • Lead 24/7 product support team
  • Participate in the recruiting and staffing of the team(s)
  • Mentor/train team members in the support role and/or future Quality team hire(s)
  • Manage the team’s schedules
  • Act as backup for the Support Team
  • Communicate effectively with individuals/teams to ensure high quality and timely expedition of requests
  • Assume an ownership role for issues and/or assigned projects
  • Assist with continuous improvement of team processes and practices
  • Work with technical staff to solve issues within the Service Level Agreement (SLA)
  • Define and develop support processes for global customer base
  • Requirement for on-call work as required



  • Bachelor’s degree in Engineering or Computer Science, or a technical diploma with equivalent experience
  • 3+ years of experience diagnosing, reporting and tracking quality issues
  • Strong working knowledge of database technologies and test methodologies
  • Familiarity with QA tools and techniques, bug tracking systems, and test design and execution
  • Commitment to learning, results and process-oriented
  • Demonstrated experience troubleshooting customer requests
  • Strong customer service skills and high level of professionalism in all situations
  • Excellent verbal and written skills
  • Demonstrated analytical, reasoning and problem-solving abilities
  • Careful attention to detail and high regard for quality of work
  • Experience with a ticketing system and SLAs in a 24/7 global environment
  • Experience supporting SaaS solutions within an Agile DevOps environment is an asset

Please send cover letter and resume to or call 519-858-8880.